FAQ
EASTREE WOODEN PRODUCTS CO.,LTD
We know from experience that importing bulk products from foreign country can be a doubtful process due to uncertainty about the ordering process, or even a general lack of information about the products themselves. That’s why we want you to be 100% informed about our products and procedures before your order decision. You have questions or a problem? The following FAQ definitely answer a lot of questions in advance.
If you cannot find an answer here, please contact us here so we can reply you as soon as possible.
PRODUCTS
ORDERING
DELIVERY
GUARANTEE
B2B PARTNERSHIP
PRODUCTS
* What are your main products?
Our products include wooden craft products and wooden housewares, such as wooden packing boxes, wooden racks and shelves, wooden decorations and some wooden furniture. OEM/ODM service can be accepted as well.
* What kind of wood you used for products?
Generally we used paulownia wood, pine wood, bamboo, beech, maple wood, rubber wood, oak, walnut, acacia, birch, a few chipboard and particle board. Different product use different wood material, we could also select wood material based on your requirement.
Our products include wooden craft products and wooden housewares, such as wooden packing boxes, wooden racks and shelves, wooden decorations and some wooden furniture. OEM/ODM service can be accepted as well.
* What kind of wood you used for products?
Generally we used paulownia wood, pine wood, bamboo, beech, maple wood, rubber wood, oak, walnut, acacia, birch, a few chipboard and particle board. Different product use different wood material, we could also select wood material based on your requirement.
ORDERING
*What is your MOQ?
Different MOQ for different product, generally our MOQ is 300pcs or 500pcs. For sample order, we try our best to meet your demand without required amount.
*What is your payment term?
We could accept T/T、PayPal, Western Union, L/C payment.
*How could we get quotation?
Please click “inquiry” on website to contact our sales person for discussing your demand details. Or contacting us by whatsapp/ phone directly, quotation will be sent to you once we know your demand within 24 hours.
*How does the order process work?
A.You could contact us by email on website or whatsapp to have a talk with us.
B.Letting us know your demand of product design, quantity, material, color and target price
C.We draw a design draft and send quotation for your confirmation D.We arrange to make samples for your checking. (15days for production)
E. You decide to place bulk order then 🙂
Different MOQ for different product, generally our MOQ is 300pcs or 500pcs. For sample order, we try our best to meet your demand without required amount.
*What is your payment term?
We could accept T/T、PayPal, Western Union, L/C payment.
*How could we get quotation?
Please click “inquiry” on website to contact our sales person for discussing your demand details. Or contacting us by whatsapp/ phone directly, quotation will be sent to you once we know your demand within 24 hours.
*How does the order process work?
A.You could contact us by email on website or whatsapp to have a talk with us.
B.Letting us know your demand of product design, quantity, material, color and target price
C.We draw a design draft and send quotation for your confirmation D.We arrange to make samples for your checking. (15days for production)
E. You decide to place bulk order then 🙂
DELIVERY
*How long is your delivery time?
Generally our delivery time is about 45 working days for bulk orders, 15days for sample orders. We could also do expedited production if your order is very urgent.
*What kind of delivery term is available for us?
We cooperated with our shipping forwarder for long term, by air, by sea, DHL, UPS, Fedex etc are available for you.
Generally our delivery time is about 45 working days for bulk orders, 15days for sample orders. We could also do expedited production if your order is very urgent.
*What kind of delivery term is available for us?
We cooperated with our shipping forwarder for long term, by air, by sea, DHL, UPS, Fedex etc are available for you.
GUARANTEE
*What is your warranty policy?
Our warranty is 1 year for all of our products. If there is any damage caused by unartificial activities, please contact us for after-sale service.
Our warranty is 1 year for all of our products. If there is any damage caused by unartificial activities, please contact us for after-sale service.
B2B PARTNERSHIP
*Do you have experience in working with e-commerce companies?
Some of our partners sell in stores and some sell online, we have rich experience in working with e-commerce companies, such as Amazon, Walmart, Ebay etc.
*Where are your main markets?
Our products have been exported to Europe, America, Canada, Australia, Japan and some other Asian countries.
Some of our partners sell in stores and some sell online, we have rich experience in working with e-commerce companies, such as Amazon, Walmart, Ebay etc.
*Where are your main markets?
Our products have been exported to Europe, America, Canada, Australia, Japan and some other Asian countries.
You have any other question?
The following FAQ definitely answer a lot of questions in advance.
if you cannot find an answer above , please contact us here so we can reply you as soon as possible
if you cannot find an answer above , please contact us here so we can reply you as soon as possible